Handcrafted with love in Saint LuciaCustom orders availableWorldwide shippingNew arrivals in storeFree local delivery over EC$150Handcrafted with love in Saint LuciaCustom orders availableWorldwide shippingNew arrivals in storeFree local delivery over EC$150

Support

Frequently Asked Questions

Everything you need to know about orders, shipping, returns, custom pieces, and caring for your jewelry.

Orders & Shipping

Payment & Pricing

Returns & Exchanges

Custom Orders & Personalization

Gift Cards & Gifting

Product Care

Still Have Questions?

We're here to help. Reach out and we'll assist you personally.

Contact Our Team

Handcrafted in St. Lucia

Every piece made by hand

Free Shipping over EC$75

On all local orders

30-Day Returns

Hassle-free exchanges

Secure Checkout

SSL encrypted payments

Frequently Asked Questions

Orders & Shipping

How long does processing and shipping take?

Do you offer international shipping?

Can I track my order?

What if my package is lost or damaged during shipping?

Can I change my shipping address after placing an order?

Payment & Pricing

What payment methods do you accept?

Do you offer payment plans?

Is my payment information secure?

How do gift cards work?

Returns & Exchanges

What is your return policy?

How do I initiate a return or exchange?

What if I receive a defective item?

Can I exchange for a different size?

Custom Orders & Personalization

How do custom orders work?

Can I request a specific name, word, or initials?

What materials do you work with?

Can I see a sketch before production?

What if I want changes after production starts?

Gift Cards & Gifting

Can I send a gift directly to the recipient?

How do I purchase a gift card?

Do gift cards expire?

Product Care

How should I care for my jewelry?

Will the gold/brass tarnish?

Can I wear my jewelry in water?

Still Have Questions?